A quick guide to ordering, delivery, refunds, privacy and the terms that apply to your Flowerworks order.

 

 

Delivery & Shipping

Delivery areas · Delivery timings · Recipient availability · Failed deliveries

Returns & Refunds

Cancellations · Complaints · Damaged flowers · Missing items

Terms of Service

Flower substitutions · Product photography · Flower longevity

Privacy

Sender information · Recipient communication · Order photos

Shipping & Delivery Policy

At Flowerworks, we deliver fresh flowers and gifts across Karachi, Pakistan. Please review the information below before placing your order.

Delivery Areas

Flowerworks currently delivers across Karachi, with some area restrictions.

We do not currently deliver to:

• Bahria Town Karachi

• PAF Base Masroor

• NHS Mauripur

For Malir Cantt, delivery is available only up to Check Post No. 5. The recipient will need to collect the order from the check post.

If you are unsure whether we deliver to your area, please contact us before placing your order.

Delivery Timings

Orders are delivered every day between 12 PM and midnight, according to the delivery time slot selected at checkout.

Orders placed before 2 PM Pakistan Standard Time (PST) may be eligible for same-day delivery in Karachi, subject to flower availability and delivery capacity.

Selecting a preferred delivery time does not guarantee an exact delivery time. Our delivery slots are intended to provide an estimated window.

Cake Delivery

Some cakes may be delivered frozen or partially frozen. This is done when necessary to help maintain the cake's shape, freshness and quality during transportation.

If your cake arrives frozen or partially frozen, please allow it to thaw appropriately before serving. The condition of the cake immediately after delivery may vary depending on the cake, weather and transportation conditions.

Delivery Charges

Standard delivery charges apply to all orders. Any applicable delivery charges will be displayed at checkout.

Recipient Availability

Please ensure that the recipient, or someone authorised to receive the order on their behalf, is available at the delivery address during the selected delivery window.

Our delivery team may contact the recipient to confirm or clarify the address or assist with the delivery.

If the recipient asks about the order, we may inform them of the nature of the product and the sender's name. Flowerworks does not offer anonymous gifting.

If Nobody Is Available

If nobody is available to receive the order, our rider will wait for up to 15 minutes before returning the order to our shop.

The recipient or customer may contact us via WhatsApp to arrange collection of the returned order from our shop on the same day.

We do not provide a second delivery attempt or a refund for an order that has been returned because nobody was available to receive it.

Cakes & Delivery Damage

We take care when preparing and transporting cakes. However, cakes are delicate products and may be affected by transportation, particularly due to road conditions.

Minor cosmetic imperfections or slight movement of decoration may occasionally occur during delivery and do not necessarily affect the quality or taste of the cake.

If your cake arrives with significant damage, please contact us via WhatsApp within 1 hour of delivery and send clear photographs of the cake as received.

After reviewing the damage, Flowerworks may provide a voucher based on the extent and nature of the damage.

We assess each case individually to ensure that genuine delivery-related issues are handled fairly.

Refused Deliveries

If the recipient refuses to accept an order for any reason, no refund will be provided.

If you have any concerns about your order, please contact our team as soon as possible so we can assist.

International Orders

Orders can be placed from outside Pakistan using our available international debit and credit card payment options. Delivery is currently available within Karachi only.

For any questions about delivery, please contact us via WhatsApp before placing your order.

Returns, Refunds & Complaints Policy

Flowers and other gifts are prepared specifically for each order. Because of their perishable and handmade nature, we have the following policy regarding cancellations, returns, refunds and complaints.

Returns & Exchanges

Fresh flowers cannot be returned or exchanged after delivery or pick up.

Refunds

We do not generally provide refunds for delivered orders.

This includes orders that are refused by the recipient or returned to our shop because nobody was available to receive them.

Order Cancellations

If you need to cancel an order, please contact us at least 24 hours before the scheduled delivery or pick up date.

Cancellation requests made less than 24 hours before delivery may not be accepted because preparation for your order may already have begun.

Complaints About an Order

We take the quality of our flowers and gifts seriously.

If there is a problem with your order, please contact us via WhatsApp within 1 hour of receiving your order.

To help us assess the issue quickly, please include:

• Your order number

• Clear photographs of the order received

• A brief description of the issue

Complaints submitted after the one-hour period may not be considered.

Cake Damage

Cakes are delicate products and may experience minor cosmetic changes during transportation.

Slight movement of decorations, minor marks or other small cosmetic imperfections may occur during delivery and do not necessarily qualify as a complaint if the cake remains suitable for its intended purpose.

If a cake arrives significantly damaged, please contact us via WhatsApp within 1 hour of receiving your order and provide:

• Your order number

• Clear photographs of the cake as received

• A brief description of the damage

Our team will review the photographs and assess the extent of the damage.

If the damage is determined to be significant and delivery-related, we may provide a voucher based on the extent and nature of the damage.

The value of any voucher offered will be determined by Flowerworks following review of the complaint.

How Complaints Are Resolved

Our team will review your complaint within 48 hours.

If we determine that a complaint is valid, we may offer a voucher based on the value of the purchase and the nature and quality of the issue.

The value of any voucher offered is determined by Flowerworks following review of the complaint.

Missing Items

If an item is missing from your order, please contact us within 1 hour of delivery and provide photographs and your order details.

Where a missing item is confirmed, we will provide a voucher equivalent to the value of the missing product.

Product Quality

Flowers are natural, perishable products. Their appearance, colour, size and freshness can naturally vary.

We ask customers to provide clear photographs when reporting an issue so that our team can properly assess the order.

We appreciate respectful communication with our team when resolving complaints. Our representatives are here to help and will do their best to resolve genuine issues fairly.

Terms of Service

Welcome to Flowerworks. By using our website or placing an order with us, you agree to the terms outlined below.

Our Products

Flowerworks creates fresh flower arrangements and gifts using natural, seasonal and handmade products.

Because flowers are natural products, individual arrangements may have slight differences in colour, size, shape and appearance from the photographs shown on our website.

We aim to recreate each arrangement as closely as possible while maintaining the overall look, value and quality of the product.

Cakes

Cakes are delicate, handmade products and may have slight variations in appearance from the photographs shown on our website.

Minor cosmetic imperfections may occur during preparation, handling or transportation. These may include slight movement of decorations or other small changes in appearance and do not necessarily affect the quality or taste of the cake.

Some cakes may be delivered frozen or partially frozen when necessary to help maintain their freshness and structure during transportation.

Where a cake arrives significantly damaged, customers should follow the process outlined in our Returns, Refunds & Complaints Policy.

Flower & Material Availability

Flower availability changes daily and may vary depending on season and market availability.

If a particular flower, foliage, wrapping or other material shown in a product is unavailable, Flowerworks may replace it with a similar alternative.

Any substitution will be made with the intention of maintaining the overall appearance, quality and value of the arrangement.

Product Photography

We make every effort to photograph our products accurately. However, colours and appearance may vary slightly depending on photography, lighting, screen settings and the natural characteristics of flowers.

Flower Longevity & Care

Fresh flowers are perishable products and their longevity depends on a number of factors, including temperature, environment, handling and care.

Please follow the flower-care instructions provided with your order to help your flowers last as long as possible.

Flowerworks does not guarantee a specific number of days that flowers will remain fresh.

Delivery

Delivery is currently available within Karachi, subject to our delivery-area restrictions.

Customers are responsible for providing a complete and accurate delivery address and ensuring that the recipient or an authorised representative is available to receive the order.

Our Shipping & Delivery Policy forms part of these Terms of Service.

Orders & Availability

An order placed through our website is subject to product and delivery availability.

Flowerworks reserves the right to decline or cancel an order where necessary, including where a product or delivery service is unavailable or where an issue prevents us from fulfilling the order.

If we cancel an order after payment has been made, we will contact the customer regarding the appropriate resolution.

Pricing & Payment

All prices displayed on our website are subject to change without prior notice.

Available payment methods are displayed during checkout. Cash on Delivery is currently not available.

Cancellations, Complaints & Refunds

Order cancellations, complaints, returns and refunds are governed by our Returns, Refunds & Complaints Policy.

Gifting & Sender Information

Flowerworks does not offer anonymous gifting.

If a recipient asks about an order, we may inform them about the nature of the product and the sender's name.

Changes to These Terms

Flowerworks may update these Terms of Service from time to time. The latest version published on this website will apply to future orders.

Privacy Policy

At Flowerworks, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected and used when you visit our website, place an order or contact us.

Information We Collect

When you place an order or contact us, we may receive information such as:

• Your name

• Contact number

• Email address

• Billing and delivery information

• Recipient's name and contact information

• Delivery address

• Order details

• Information you provide when contacting our customer support team

We only request information that is reasonably necessary to process and deliver your order or provide customer support.

How We Use Your Information

Information provided to Flowerworks may be used to:

• Process and fulfil your order

• Arrange delivery

• Contact you regarding your order

• Contact the recipient where necessary to complete delivery

• Respond to customer-service enquiries

• Handle complaints and order-related issues

• Improve our products, services and website

• Meet applicable legal or business requirements

Payment Information

Payments made through our website may be processed through third-party payment providers.

Flowerworks does not request that customers share card details with our customer-support team through WhatsApp or other messaging channels.

Delivery & Recipient Information

When you place an order for someone else, you provide information that allows us to deliver the order.

Our delivery team may contact the recipient when necessary to confirm the address or facilitate delivery.

Flowerworks does not offer anonymous gifting. If the recipient asks about the order, we may inform them about the nature of the product and the sender's name.

Communications

We may use the contact information you provide to communicate with you about your order, delivery, payment or customer-service enquiries.

If you subscribe to promotional communications, you may receive information about Flowerworks products, offers and updates.

Third-Party Services

Our website and order-processing systems may use third-party services to provide functions such as payment processing, website functionality, analytics, communication and delivery.

These services may process information as necessary to provide their respective services.

Protecting Your Information

We take reasonable steps to protect the information provided to us and to limit access to it to situations where it is needed for legitimate business purposes, order fulfilment or customer support.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Information

If you have questions about the personal information associated with your order or how your information is handled, please contact Flowerworks through our customer-support channels.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or practices.

The latest version published on this page will apply from the date it is posted.