Do you offer same-day flower and cake delivery in Karachi?

Yes, we offer same-day delivery across Karachi for selected flowers and cakes. Orders placed before the daily cut-off time are delivered fresh and on time.

Which areas in Karachi do you deliver to?

We deliver to all major areas of Karachi including DHA, Clifton, PECHS, Gulshan, North Nazimabad, and surrounding locations.

Do you accept bulk or corporate orders?

Yes, we specialize in bulk and corporate orders for offices, events, seminars, and client gifting with customized options available.

Are your cakes baked fresh?

All our cakes are baked fresh in-house using premium ingredients to ensure quality and great taste.

Can I customize my flower bouquet or cake message?

Yes, you can customize bouquet styles and add personalized messages to cakes and flowers.

How can I place an order?

You can place an order directly through our website by selecting your product and completing the checkout process.

Are these artificial flowers?

No, we only work with real, fresh flowers.

Do you deliver in Lahore or Islamabad?

We are currently only delivering in Karachi.

What time will you deliver my order?

Orders are delivered between 4 PM and 11 PM on your selected date. We do not deliver in specific time slots.

Refund policy

Returns, Refunds & Complaints Policy

Flowers and other gifts are prepared specifically for each order. Because of their perishable and handmade nature, we have the following policy regarding cancellations, returns, refunds and complaints.

Returns & Exchanges

Fresh flowers cannot be returned or exchanged after delivery or pick up.

Refunds

We do not generally provide refunds for delivered orders.

This includes orders that are refused by the recipient or returned to our shop because nobody was available to receive them.

Order Cancellations

If you need to cancel an order, please contact us at least 24 hours before the scheduled delivery or pick up date.

Cancellation requests made less than 24 hours before delivery may not be accepted because preparation for your order may already have begun.

Complaints About an Order

We take the quality of our flowers and gifts seriously.

If there is a problem with your order, please contact us via WhatsApp within 1 hour of receiving your order.

To help us assess the issue quickly, please include:

Your order number
Clear photographs of the order received
A brief description of the issue

Complaints submitted after the one-hour period may not be considered.

Cake Damage

Cakes are delicate products and may experience minor cosmetic changes during transportation.

Slight movement of decorations, minor marks or other small cosmetic imperfections may occur during delivery and do not necessarily qualify as a complaint if the cake remains suitable for its intended purpose.

If a cake arrives significantly damaged, please contact us via WhatsApp within 1 hour of receiving your order and provide:

Your order number
Clear photographs of the cake as received
A brief description of the damage

Our team will review the photographs and assess the extent of the damage.

If the damage is determined to be significant and delivery-related, we may provide a voucher based on the extent and nature of the damage.

The value of any voucher offered will be determined by Flowerworks following review of the complaint.

How Complaints Are Resolved

Our team will review your complaint within 48 hours.

If we determine that a complaint is valid, we may offer a voucher based on the value of the purchase and the nature and quality of the issue.

The value of any voucher offered is determined by Flowerworks following review of the complaint.

Missing Items

If an item is missing from your order, please contact us within 1 hour of delivery and provide photographs and your order details.

Where a missing item is confirmed, we will provide a voucher equivalent to the value of the missing product.

Product Quality

Flowers are natural, perishable products. Their appearance, colour, size and freshness can naturally vary.

We ask customers to provide clear photographs when reporting an issue so that our team can properly assess the order.

We appreciate respectful communication with our team when resolving complaints. Our representatives are here to help and will do their best to resolve genuine issues fairly.